Shipping policy

Last Updated: October 2025

At Scrub Roasters Coffee Co., we’re dedicated to fueling healthcare heroes — and that includes getting your order to you quickly, safely, and hassle-free. Below, you’ll find all the details about how we handle shipping, delivery times, and what to expect once your order is placed.

1. Order Processing

All orders placed on scrubroasterscoffeeco.com are processed within 2–3 business days (Monday–Friday, excluding holidays).

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.

If we experience a high volume of orders or delays due to inventory or carrier issues, we’ll notify you by email as soon as possible.

1. Transit Time

  • 1–4 Business Days

2. Shipping Options & Rates

We currently offer Standard Shipping across the United States.

  • Standard U.S. Shipping: 3–7 business days.
  • Flat Rate: $3.

Please note: Processing time is separate from shipping time.

3. Free Shipping

At this time, Scrub Roasters Coffee Co. does not offer free shipping.

However, we periodically run special promotions and discount codes — stay tuned through our newsletter or Instagram for updates.

4. International Shipping

We currently ship only within the United States.

We’re working to expand internationally soon, so more coffee lovers worldwide can join our mission of supporting healthcare heroes.

5. Delivery Issues

If your order hasn’t arrived within the estimated time frame, please:

  1. Check your tracking number for real-time updates.
  2. Confirm your shipping address is correct.
  3. If your package is still missing, please contact us at scrubroasterscoffeeco@gmail.com, and we’ll assist in the investigation.

Important: Once a package is marked “delivered” by the carrier, Scrub Roasters Coffee Co. is not responsible for lost or stolen items. We recommend checking with neighbors or your local post office if you suspect a delivery issue.

6. Address Changes

If you need to update your shipping address, please email us at scrubroasterscoffeeco@gmail.com before your order has shipped.

Once an order has been dispatched, we’re unable to modify the delivery details.

7. Order Tracking

You’ll receive a tracking link via email once your order ships.

Tracking updates may take 24–48 hours to appear after dispatch, depending on the carrier’s system.

8. Shipping Delays

While we do our best to ensure timely delivery, unexpected delays may occur due to:

  • Weather disruptions
  • Carrier issues
  • High seasonal demand

We’ll always communicate transparently about any known delays affecting your order.

9. Damaged Packages

If your package arrives damaged, please contact us within 3 days of delivery at scrubroasterscoffeeco@gmail.com with:

  • Photos of the damaged packaging and product
  • Your order number

We’ll review the case and arrange a replacement or refund as applicable.

10. Holiday Shipping

During peak seasons (e.g., Thanksgiving, Christmas), shipping carriers may experience extended delivery times.

We recommend placing holiday orders early to ensure your coffee gifts arrive on time.

11. Contact Us

For any shipping-related questions, we’re here to help.

📩 Email: scrubroasterscoffeeco@gmail.com

🕒 Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)